Veterans who depend on CPAP machines to handle sleep-related respiratory problems, together with sleep apnea, now have a brand new streamlined on-line ordering system for CPAP provides.
VA has added the CPAP provide ordering function as a part of the net software that’s already in place, similar as how veterans order listening to help provides on VA.gov. The addition improves how veterans order, handle, and obtain well being care provides. It’s a notable enchancment to the earlier CPAP provide ordering course of, which was by telephone name or conventional mail order varieties despatched to VA’s Denver Logistics Heart, in accordance with a launch from the VA Workplace of Info and Expertise.
Final 12 months, VA’s Denver Logistics Heart shipped almost 5.5 million apnea care merchandise, with the bulk being provides akin to masks, tubing, filters, and extra. These are a few of the objects veterans can now request instantly on-line. Inside one week of launch for the brand new on-line CPAP provides ordering function, 24.1% of CPAP provide orders have been positioned on VA.gov, in accordance with a launch from the VA. Sooner or later, extra ordering provide varieties can be added to the VA.gov software.
When veterans sign up to their VA.gov accounts for ordering, the VA.gov platform permits for a extra environment friendly ordering expertise by prefilling sure order particulars based mostly on the person’s account info. Veterans can occasion begin an order, reserve it as a piece in progress, and return later to finish it. This function grants a 60-day window to finalize and submit orders.
As soon as a veteran submits an order, they’ll obtain a affirmation message, which will be retained for data. Inside one to 2 days of order submission, veterans will obtain an e-mail containing an order monitoring quantity, and orders sometimes arrive inside seven to 10 enterprise days.
Veterans requiring help throughout the ordering course of can contact the Denver Logistics Heart Buyer Service Part at 303-273-6200 or e-mail [email protected].
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